New Versions of the HP Authentication Suite of applications have been released as of 16th July 2024 - See What's New!
You may see this error message on your HP Secure Authentication Mobile app when attempting to complete a registration process.
Error: DioException [connection error]: The connection errored: Failed
host lookup: 'au-hpam-demo-api.azurewebsites.net' This indicates an
error which most likely cannot be solved by the library.
Error: SocketException: Failed host lookup: 'au-hpam-demo-
api.azurewebsites.net' (OS Error: nodename nor servname provided, or
not known, errno = 8)
If your mobile is using WIFI, then switch out to use Mobile Data, your WIFI could be blocking access, and you will need to speak with your IT Team to have this resolved.
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