New Versions of the HP Authentication Suite of applications have been released as of 16th July 2024 - See What's New!
Here is a List of items you may want to check if you are having issues with HP Authentication Manager and some tips
1. Ensure the Printer is not configured in HP Command Center for Sign in Once - We do not support HPID
2. We do not support any other Sign in Application like HP Secure Access
3. Please check the HP Authentication manager certified Firmware Support
4. Reboot the Printer after an Upgrade has taken place.
5. Sometimes a Firmware Upgrade may fail, you may need to Format the Printer and Reload Firmware Via USB, please be aware if you have to format your printer, you MUST uninstall all the apps and remove the Printer from HP Command Centre first.
6. If you have a Broken Firmware and you cannot Remove the apps from HP Command Centre then please use https://jetadvantagesupport.ext.hp.com/hc/en-us/articles/360038066591-Reset-Your-Device and then Format your Printer and Reload Firmware from USB, then re-install.
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