Trouble Shooting tips for HP Secure Authentication Mobile app

Modified on Sat, 8 Jul, 2023 at 11:02 AM

New Versions of the HP Authentication Suite of applications have been released as of 16th July 2024 - See What's New!

Message: Update Account information

If you see the following Screen when trying to use your mobile app for the first time, then do not continue with the Submit Option, and report it to help@hpauthsuite.com and provide us with a Screen shot.

Issue:

Our Keycloak Server settings are not correct. we Need to check our Authentication Flow Section.

Registration of Mobile app seems to not complete - Printer seems to Timeout

If your printers CPU is a Bit on the Slow side and your internet is not so Fast then you may need to adjust the Printers inactivity Timeout, I have found that the default is 60 Seconds and it may not be enough, so make it 120 Seconds which will allow for First Time Users registering HP Secure Authentication enough time to complete the process.

Here is where you will find the Inactivity Timeout Settings

Keywords

timed out

Sessions time out