When submitting support tickets, it would help us better diagnose your issues if you could kindly send us the offending printers application report logs.
Here is a Link to a short video showing you how to create these reports.
Tip - When producing a JDP logs for exporting, it is best to wait around 15 Minutes after a Error / Crash event before you can produce the JDP Log.
Export Logs
submit logs
crash reports
How do I create error logs for exporting
FAQ
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