HP Authentication Manager Error Codes

Please send us the Printers Application diagnostic Logs for HP Authentication Manager. How to produce log diagnostic reports

AI01 - Please check network connections and base URL values. 

AI02 - Invalid credentials or server error.

AI03 - Please check time and date settings. 

AI04 - Server error - failed to obtain token.

AI05 - Server error - failed to obtain config.

AI06 - Graph Org Check failed: HTTP 401

Read Below for further assistance

If you encounter any of these error codes, the most likely causes are as follows:

1. Your HP Authentication Manager Configuration has incorrect or missing Values and you need to carefully review and re-apply via HP Command Centre, and its always good practice to Reboot the Printer after a change of configuration.

2. Your Network infrastructure and or Conditional Access Policy may be blocking some of the Required Microsoft Endpoints like Microsoft Graph, SignalR etc... including blocks on Port 443, We advise you check Azure Sign-in and firewall logs etc.. to isolate the Block and review the following article  What ports do I need to have open for Workpath apps

3. If you have updated or modified any of your Azure App Registration secret, please review the following article for important information. How do I update my App Registration Secrets

4. You may not have completed all the required Azure Onboarding Processes for HP Authentication Suite

Please try to Power off the printer then Pull the Power Cord out, wait 10 Seconds and plug it back in and Power up.

If you continue to see issues then please send us Logs, How to produce log diagnostic reports 

Other Errors you may encounter 

These are some of the Error screen shots you may encounter when a Microsoft Login is attempted on the Printers Console.

(Sorry, but we are having trouble signing you in)

1. Microsoft Error AADSTS900023: Specified tenant identifier  XXXXX is neither a valid DNS name etc... 

Please check Printer License settings AuthURL: via HP Command Centre,  it's Missing or Invalid.

This is caused by bad or missing AuthURL Value, check the Printers Configuration settings using HP Command Centre 

2. Microsoft Error AADSTS700016: Application with Identifier XXXXX was no Found etc.. 

This is caused by bad or missing ClientID Value, check the Printers Configuration settings using HP Command Centre 

3. You may receive HP Server errors and or HP Token errors we suggest to retry the application, as this may occur the very first time HP Authentication and or any of the HP Authentication suite of apps are loaded. 

If the reties fail, then we suggest you review the following article, as it could be related to Firewall Rules.

What ports do I need to have open for Workpath apps

Keywords

Invalid client secret provided.

FAQ

AL01 - Please check network connections and base URL values. 

AL02 - Invalid credentials or server error.

AL03 - Please check time and date settings. 

AL04 - Server error - failed to obtain token.

AL05 - Server error - failed to obtain config.

AL06 - Graph Org Check failed: HTTP 401 

A01 - Please check network connections and base URL values. 

A02 - Invalid credentials or server error.

A03 - Please check time and date settings. 

A04 - Server error - failed to obtain token.

A05 - Server error - failed to obtain config.

A06