Known issues - Limitation's

Here is a List of Known issues and or limitations, you may also find the following link of some use. What's new

September 2024

Issue

You may see these 2 Error messages the first time the applications are installed when trying to launch, failed to get device token and Unable to retrieve data from HP services.

There seems to be a Timing issue when it communicates to the HP Eco system.

Work Around

Close the messages, and try again, this will resolve the error messages

Resolution

Under Review and will be resolved in next release.

Limitation

• We currently do not support Printing of Password protected PDF Documents 

Resolution

Under Review.

Sharepoint  V2.2 - Released July 2024

Limitation

• We currently support up to 4 additional Custom SharePoint Index Fields

Resolution

Under Review.

Universal Print  V2.4 - Released July 2024

Issue

• Under the Windows Universal Print Driver Advanced Print Settings, an option to add PIN-protected mode to your print Jobs and this does not function as expected.

Resolution

The issues will be resolved in next release.

Issue

• On some new Installs of Universal print, where you are using HP Command Centre to Auto Register your Printers into Azure, you may find that the printers do not start the Auto-Registration process within 10 minutes of receiving the configuration information, therefore you do not see them in your Azure Universal Print Portal.

Work Around

1. To help kick start the process, launch the Universal Print application from each device, you should see a Device registration required screen, if you do, then just close / exit and this will begin the auto-registration into Azure 

2. Wait around 3 Minutes and then you should see your printers in your Azure Tenant, ready for them to be shared.

3. However if you do not see the Device registration screen and the application launches the HP Authentication Manager, then your printers have been registered in your Azure Portal and you should be ready to share the printer using the Azure Universal Print portal. 

Issue

• We have found a bug in the method we use to Auto-enroll Printers when you select Direct Print, you may see duplicate Printer registrations in Azure Portal, with a Missing Printer Status Value, normally it should read "Ready" 

Work Around

Manually Enroll Both Secure and or Direct Printers using the HP Console Method, and do not use HP Command Centre to Perform Auto-Enroll when you have a Mixture of Secure and or Direct Print, We apologies for the inconvenience and will be resolved in the next release.

Resolution

These issues will be resolved in next release.

Universal Print  V2.1 - Released April 2024

Issue

• On a Windows 11 PC running the latest service pack, users can no longer send jobs to print, all jobs fail with a Basic Error, Prior to the updates the latest Universal print was working as expected, this issue does not affect Windows 10 computers

Work Around

There is no know workaround that we are currently aware of.

Resolution

New V2.2 released on 21 may 2024

HP Authentication Manager V2.1.1 - Released April 2024

Issue

• Taping NFC or using BLE fails to Sign-in, this can occur if Mailflow crashed as it causes the NFC/BLE Readers to un-register from HP Authentication Manager (See Below Mailflow V2.1.1)

Work Around

Printer must be rebooted.

Resolution

TBA - Mailflow needs to be resolved to stop the Crash after a print job was cancelled during a Print process.

Issue

• Certain Azure Site users are having to tap Send Notification button when signing in to console

Resolution

Will be resolved in next release

Mailflow  V2.1.1 - Released April 2024

Abnormal Exit

Issue

• While printing from Mailflow you may decide to cancel a Print job mid stream, and then hit the Return arrow, however the application exits and send you back to the main Console. You can still access all of your apps, however it may have affected the next user trying to sign-in using a NFC or BLE.  They will tap their NFC Card and the sign-in to HP Authentication manager will not be performed.

Work Around

Printer must be rebooted

Resolution

TBA

Mailflow  V1.10.05 

Server access has been lost. Please try again  

Issue

• Unable to print MS office file attachments in Mailflow

Resolution

Upgrade to MailFlow V2.0.x 

Unable to retrieve data from Outlook services

Issue

Mailflow fails to complete the login process with the following error message, 

This message should only occur if this is the First time HP Authentication Manager V6.2.00 has been installed in your Azure Tenant, as we are missing 3 Extra API Permission that needs to be added.

Work Around

Please add the following Delegated type Graph API Permissions to HP Authentication Manager Enterprise Application and apply Admin Consent Rights in Azure, Speak with your Azure IT manager .

• Mail.ReadWrite 
• Mail.Send
• People.Read

Resolution

Upgrade to Mailflow V2.0.x

Other Known Issues

Virtual Keyboard does not appear in any of the Apps Like OneDrive, SharePoint etc..

Issue

• We have found that the A4 Inventor series printers do not come standard with a Keyboard and therefore you will need to Enable Virtual Keyboard on your printer, else you may find that when you go to type in our apps, no pop up keyboard appears.

Resolution

Please enable Virtual Keyboard Option

This app has been disabled

Issue

• HP Command Centre seems to disable the application due to what it believes to be a Web Services issue. This issue seems to occur at the beginning of a Month as if you have not synchronized the printer to HP Command Centre, which is not the case. 

• You may find that when you review the Printers Web Services, it may have a Connection issue, and this seems to contribute to the problem with Synchronization to HP Command Centre.

Work Around

Try to Disable and Re-Enable the Printer Web Services, and reboot the printer, and check if the Printer will Synchronize with HP Command Centre.

Else

Uninstall and re-install the offending application.

Resolution

It has been reported to HP support, however, please log your own HP Support Ticket and supply them with App logs and JDP Logs.

Kiosk app license expired

Issue

You may see the following Console message, it may occur at the Start of a Month

This needs to be reported to your HP Support People, including App logs and JDP Logs, so please create a Ticket 

Work Around

Format Device and Reload all apps

Keywords

Printer not registering

Printer not auto registering

printer not found in azure
Bugs

printer errors

usb error

Card fails to sign in

NFC fails to sign in

NFC beeps

keyboard missing

send notification

Powerpoint files print error

Windows Print error

unable to print

universal print error

unable to print from windows 11