New Versions of the HP Authentication Suite of applications have been released as of 16th July 2024 - See What's New!
Symptoms
Unable to communicate with your BLE Reader, error code BC01 appears on your Mobile Phone.
Solutions
Try standing closer to the Reader / Printer and try again, you should also hear a Beep indicating the reader received the Bluetooth commands. If it still does not work you may not have a working compatible BLE Reader, ask you IT Department to confirm else Select Scan the QRCode to Sign-in
Otherwise if you do have a Supported Reader then ensure the Readers BLE Radio is Active, Speak with your IT Department to confirm the Readers BLE Radio is Active and is working.
For a List of Supported NFC/BLE Readers,
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