HP Secure Authentication Error Codes & Message

Error Code List

Code BC01

Symptoms 

Unable to communicate with your BLE Reader, error code BC01 appears on your Mobile Phone.

Solutions

Try standing closer to the Reader / Printer and try again, you should also hear a Beep indicating the reader received the Bluetooth commands. If it still does not work you may not have a working compatible BLE Reader, ask you IT Department to confirm else Select Scan the QRCode to Sign-in

Otherwise if you do have a Supported Reader then ensure the Readers BLE Radio is Active, Speak with your IT Department to confirm the Readers BLE Radio is Active and is working.

Also please review Known Issues Article

For a List of Supported readers Click Here,

Code SRS

Symptoms 

Unable to complete a QRCode Sign-in

Possible reason

If you have upgraded to HP Authentication Manager V4, then this only affect sites that are supporting their own SignalR Service, There may be an issue with your Azure SignalR Service that the HP Authentication Suite relies on for supporting the QRcode Sign-in flows, this does not affect sites that are still using our Datasec Hosted API services.

Possible causes

1. Signalr Service is Offline

2. SignalR Service secret expired

3. SignalR Service not configured correctly

4. SignalR Endpoint URL is not correct - Please ensure your HP Authentication Manager SignalR Endpoint URL

ends with .azurewebsites.net

You will need to report this to your IT Department

Other Error Messages

Symptoms 

Unable to complete HP Secure Authentication Mobile app registration

Realm Created by Onboarding tool - We are sorry - Invalid request Message

Possible reason

1. Reset App to Defaults and Re-Register

2. Please ensure you are using the Latest HP Secure Authentication Mobile Phone app 1.5 >

3. Try to disconnect from WIFI and use Mobile Data to connect

4. Your Azure HP Authentication Manager Redirect URI's values maybe incorrect, Check Spelling, especially the com.hp.hpauthenticationmanager://oauth2redirect value

5. Your Azure HP Authentication Manager App Registration Secret has Expired and or Changed, If it has expired and or changed, then we will need to be notified so we can Update our Backend systems with New Secret.

6. Ask us to delete your user account from our Backend system and Re-Register