Version 4 of the HP Authentication Suite of applications has been released,Including Microsoft Universal Print Anywhere!

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Known issues - Limitation's

Modified on Wed, 4 Feb at 1:11 PM

Here is a List of Known issues and or limitations, updated on 4th February 2026, you may also find the following link of some use. What's new

OneDrive SharePoint & Teams V4

Issue

Fail to Print TIFF and MTIFF Images from OneDrive, SharePoint & Teams - An Error has occurred. Print did not complete

Resolution

Resolved in Next Release

Please note: Large MTIFF images may not print due to Printers Memory size, so you may receive an Size limit error message also we do not support Preview of TIFF/MTIFF Formats.

Issue

Unable to Print certain DOCX files - Print Fails due to Microsoft Graph Conversion from DOCX to PDF for Print, there is a hard set timeout limit of approximately 45 Seconds for our app to Send your DOCX file to Microsoft for Conversion services to complete it's task, and this is regardless of File Size and or Pages, If your documents are complex with lots of Embedded Images and hundreds of pages, it can take longer than expected to convert to PDF format for us to print when using OneDrive, SharePoint and or Teams

Workaround

Use MS Word to Print to Universal Print _Direct, _Secure or _Pull

Resolution

Under Review

Issue

Printing of Password protected PDF Documents in OneDrive, SharePoint and or Mailflow fails, which also includes any Microsoft Purview / Compliance labels like Internal Use Only, Confidential etc..

Resolution

PDF Password Protection resolved in Next release
Purview Compliance is under Investigation

Universal Print V4

Issue

Some Print_Anywhere_Pull jobs may appear stalled at the “Processing” stage in Azure. This typically occurs when multiple jobs are queued for the same printer. In many cases, the job has actually printed successfully, but the status does not update to “Completed,” which can cause confusion. The printer did not update the Status to complete!

You could confirm that is had been printed if you currently use the Log Analytics Reporting feature, you can review the Printers Logs to ensure all pages have been printed and or check with the user.

Resolution

Resolved in Next Release

Issue

When Sending PDF Jobs to Universal Print _Secure and or _Pull and they are greater than 28MB print will fail.

Workaround

You will need to print the document in sections, Pages 1-X etc..

Resolution

Resolved in Next Release, Files up to 1GB is now supported.

Limitation

Unable to display file size information for _Secure registered printers.
Unable to display Date-Time & File size information for Print Anywhere Registered Printers

These limitations are within the IPP/Mopria standards which prevents the display of file size, date, and time details. These constraints are inherent to the protocol specifications and not a limitation of our application.

Limitation

Print jobs are automatically deleted if you Print Preview and you do not Print.

If you preview a job that was sent to a Print Anywhere_Secure queue, and choose not to proceed with printing, then the job will be automatically deleted once you exit the preview screen. This behavior is a limitation of the IPP/Mopria standards and not a defect in the application.

We’ve requested Microsoft to investigate this issue further.

Resolution

Resolved in Next Release

Limitation

No support for Finisher Options Fold-C, Fold-V, Fold Z, Fold Letter, Fold Half etc..
Staples must be manually selected at the console when using _Secure , Mailflow, SharePoint, OneDrive and Teams applications.

Workaround

If you find you have special needs for your Finishing options then please directly connect to your printer over your LAN and use the latest HP Supported Windows Printer drivers.

Resolution

Under Investigation

Limitation

When selecting Multiple jobs to print using the Universal Print Console (Secure), and each job has been printed under different Output side options, your print jobs will use the default settings for all selected jobs, for example if one job was printed using Duplex, and the next job was setup to print Simplex, and the Default Console Output Sides is set for Simplex, then all jobs will be printed as Simplex.

Workaround

Print each job individually and ensure you review the output option settings and adjust accordingly, this incudes if you want staples too.

Resolution

Resolved in Next Release

Issue

Pull Print not automatically releasing my Print jobs, I have to manually select Release My Jobs, The current users default Pull-Print Auto Release user settings is Disabled, however it should have been set for Enabled as per our User Guide.

Workaround

Enable Auto Release from the Universal Print Console . Hamburger Menu > User Settings ? Pull-Print Auto Release

Resolution

Resolved in Next Release

Limitation

When setting Black & White Printing/ Monochrome as your default option for Print Anywhere, it will print in colour!

Workaround

Choose Greyscale as the default for All LaserJet Printers and Choose B/W - Monochrome for Inkjet based Printers

This is Standard Behaviour and is not classified as an Issue by Microsoft.

HP Authentication Manager V4

Issue

During a Sign-in the default Built-in Console Applications like Copy, Print etc.. ICONS Labels changes to English when Device Language is set for another Country.

Workaround

Nil

Resolution

Resolved in Next Release

Please note we only support English

Issue

You may find under certain conditions when the QRcode Launches on your Printers Console and you Scan the QRCode using HP Secure Authentication Mobile app, you may receive a success message yet you are not signed in.

Workaround

Use the console Rest Icon/Button and Try Again

Resolution

Resolved in Next Release

Issue

You may see Graph Errors when trying to Launch HP Authentication Manager and or any of the associated apps, it seems due to loss of DNS on the device, it cannot Resolve the DNS Names of https://graph.microsoft.com

Workaround

Reboot Printer and please Send us a Ticket with your JDP and Application Logs so we can Investigate further.

Resolution

We/HP are currently investigating the issue.

Limitation

You are Unable to register more than 15 User cards, Badges , QRCodes and or BLE ID's when using Self-Hosted Azure custom security attributes

Resolution

Your IT manager can remove unused Card ID's to allow for Maximum of 15 ID's

Best Practice for NFC/PCProx and BLE Reader Configuration

If you're using NFC/PCProx and/or BLE readers, it's best practice to ensure all devices are consistently programmed to output the same string length — such as 16-bit. Inconsistent configurations across readers can result in varying Card ID formats, which may lead to multiple identities being registered in Azure for the same physical credential (e.g., card, badge, or BLE token).

For example, if you have 30 card readers and each is programmed with a slightly different ID output length, a single user could end up with several distinct identities. This can cause sign-in issues, especially since Azure supports a maximum of 15 identities per user. To avoid authentication problems and ensure a smooth user experience, please standardize the output format across all card readers in your environment.

Please Review the following Article on how best to configure your Readers

Issue

Some of our URL Error Message Links would allow users to Browse the Internet to other sites from the console, like Youtube or Facebook etc..

Resolution

Resolved in Next Release

Mailflow V4

Issue

When using Search within Mailflow and using the Virtual Keyboard, you will find each time you type a Character the Virtual Keyboard disappears

Workaround

Nil

Resolution

Resolved in Next Release

Authentication Suite V3 Archive

HP Universal Print for Authentication Suite V3

Issue

Unable to register Printers Manually via the Universal Print Console app - Message Thank you for your patience, we are currently experiencing high demand. Please wait and try again later.

Work Around

Resolution

Resolved in V4 October 2025 release

HP Secure Authentication Mobile app V1.5.0 on IOS

Issue

The first time you launch the Application on a iPhone using BLE to sign in using a RFIDeas BLE Reader, you may receive a BC01 Error message indicating to get closer and try again.

Work Around

Try a Second attempt, do not close the app, just tap the BLE Button.

Resolution

Resolved in the September 2025 release

HP Authentication Manager V3

We do not support 4.3" Screen sizes for HP Authentication Manager V3

However, if you wish to use our Universal Print application for Direct Print, Direct Print with Pin Code Release, Pull Print/Follow Me Print or using the Microsoft Universal Print Printed QRCode Secure release, then this is possible.

Our Next Release V4, better supports 4.3" Workpath enabled printers.

SharePoint & OneDrive V3

Fail to Print TIFF and MTIFF Images from OneDrive and or Sharepoint

Resolution

Resolved in Next Release V4.1 and above

Other Known Limitations

Colour Printing

Your Monitor may not be calibrated to support RGB or Pantone color matching. As a result, the colors displayed on your monitor may not accurately match the printed output, regardless of your printer's brand or model.

Work Around

Here is one of our articles explaining the challenges, and possible workarounds, Click Here, else once HP releases a PSA driver, it may support ICC Profiles which could assist in colour matching, however there is no expected date for a PSA Driver.
Bugs

Issue

You may see these Error messages the first time the applications are installed when trying to launch, Failed to get device token, Please enable HP Web Services on EWS and Unable to retrieve data from HP cloud services.

Work Around

Close the messages, and try again, this should resolve the error messages on second try, and if it does not then please refer to the following article What ports do I need to have open for Workpath apps

Resolution

Still Under Investigation as of October 2025

FAQ